RETURNS AND REFUNDS POLICY
Please ensure that you have read all terms and conditions carefully before making your purchase. By purchasing any item, you have agreed to the exclusive terms and conditions governing the sales between the Customer and Lighting Network.
Please carefully consider the products you are ordering prior to purchasing as we do NOT offer refunds however you can exchange or return the item within seven (7) days to receive a store credit. Please maintain your receipt for proof of purchase. Items without a receipt will NOT be exchanged. Freight charges will apply for returns and exchanges.
Please carefully consider the products you are ordering prior to purchasing. We offer a seven (7) day returns policy on all our products. The return window starts from when you receive the item. Please carefully consider the products you are ordering prior to purchasing as we do not offer refunds. All faulty or damaged goods will be replaced free of charge by Lighting Network. For any items that are either damaged or faulty you must contact us within 7 days of delivery. Damaged/faulty items returned for warranty, must be accompanied by proof of purchase. In the unlikely event that your product has been damaged in transit please contact us within 24 hours of receiving your order. A replacement item will be sent freight free. We will also organise collection and inspection of damaged goods. We do NOT refund, we will only exchange. Freight charges are applicable for exchanges and returns.
To return, simply:
- Contact our team via email firstname.lastname@example.org to provide detail on your return.
- You will be sent a shipping label (costs incurred by customer) to return the item.
- Place the item in its original packaging using the shipping label provided.
- Once we have received the returned item you will be issued with a store credit to the value of the item/s purchased. Strictly NO refunds. You will NOT be credited for shipping costs.